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SHIPPING POLICY

Deliveries

We are currently operating as a delivery-only cloud patisserie in DLF Phase 4, Gurgaon, Haryana. All our products are made fresh to order only, no matter when you place the order. 36-48 hours' notice is needed for most orders. At times we may be able to accommodate same-day deliveries, please check with us.

All orders placed with us will de delivered either by our in-house delivery team or our trusted, third-party logistics partners. We don't have a pick-up facility available. 

All deliveries are charged at actuals. 

All orders are delivered hygienically with utmost care in temperature-controlled vehicles. Some products may be too delicate to travel via bikes, so we may send them accompanied by our delivery team via cab. 

Delivery Timings

Orders will be delivered between 12.00-6.00pm on the assigned date. We cannot guarantee delivery by a specific time. If you would like an earlier delivery, please order for the previous day. The product (including cakes) remain fine till the next day, if stored properly. Some products may not be advisable for previous day delivery and our team will be happy to provide you with the best solution in such a scenario.

 

Please note that all orders are freshly prepared and while we try to deliver within the above time slot, there can be delays on some days. We would appreciate your cooperation and patience on such exceptional days. 

 

Sending To Someone Else?

 

In case of gifts, please specify the receiver's full information. We understand that some gifts may be a surprise but in order to ensure a smooth and safe delivery for the product and our riders, it is imperative that the receiver is at least made aware of an impending delicate delivery. We will not be responsible for delays, rejected deliveries or damage to product in case the receiver refuses to accept a package due to lack of prior knowledge. 

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